Join us in revolutionizing the world of logistics

Vancouver, BC

Purpose of the Role

The Sales Support Associate leads clients through support processes, and in turn develops strong customer relationships over time. The Sales Support Associate also ensures client delight by executing fulfillment of Switchboard hardware in an on-time fashion and communicating with management about inventory stock levels.

Responsibilities
  • Consistently deliver extraordinary customer support service
  • Handle and resolve incoming customer support inquiries via phone or email
  • Fulfill sales orders through an order management system
  • Package Switchboard technology modules to be shipped out to enterprise clients
  • Report to management about trending support concerns
  • Communicate with management about inventory stock levels
What experience you need

We encourage you to apply even if you do not think you meet all of the qualifications.

  • High school diploma
  • Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
  • Ability to naturally develop relationships
  • Communication skills
  • Organizational proficiency and documentation skills
  • Highly collaborative; working with and through others in a team-oriented environment
  • Proficiency with Microsoft Windows/MS Office Applications
Switchboard

Switchboard creates innovative technology solutions for logistics companies in North America. Switchboard’s cloud-based SaaS transforms the way logistics companies operate. As a fast growing technology headquartered in central Vancouver, we are looking for aspiring minds who are excited by the prospect of revolutionizing an industry.

Purpose of the Role

The Digital Marketing Specialist will be responsible for the creation, monitoring, and optimization of digital campaigns run across social and online channels. He or she will work closely with the executive team to develop and drive marketing funnels, which ultimately will supercharge growth. The ideal candidate for Switchboard would be someone who understands modern marketing concerning digital ad (e.g. social, search) campaigns, but also being able to creatively develop original content, as well as work with content creators to use in campaigns and landing pages.

Responsibilities
  • Developing creative marketing strategies to target potential customers and drive traffic/conversions
  • Designing and creating targeted ad campaigns on Facebook and Google
  • Reaching out to publications, blog writers, to build marketing network for news releases
  • Schedule consistent posts across social media using Hootsuite
  • Work with copywriters to develop written content for Switchboard
  • Report on campaign metrics to management team
What experience you need

We encourage you to apply even if you do not think you meet all of the qualifications.

  • Bachelor’s Degree
  • Design (Adobe Creative Suite) skills are recommended but not required
  • Good eye for layouts, colour, and modern design practices
  • Strong understanding of digital marketing best practices including but not limited to:
    • Google SEM/SEO
    • Facebook Ads and Analytics
    • A/B Testing
    • PPC Conversion Optimization
    • Landing pages
  • Email funnels, CRM
  • Ability to work in a fast-paced startup environment to effective manage multiple tasks with minimal supervision
  • Organizational proficiency and documentation skills
  • Proficiency with Microsoft Windows/MS Office Applications
  • Highly collaborative; working with and through others in a team-oriented environment
Switchboard

Switchboard creates innovative technology solutions for logistics companies in North America. Switchboard’s cloud-based SaaS transforms the way logistics companies operate. As a fast growing technology headquartered in central Vancouver, we are looking for aspiring minds who are excited by the prospect of revolutionizing an industry.